Refund policy

We make and pack in small batches in Gulfport, Mississippi, and we want you to be happy with what arrives. If something isn't right, tell us.

Return window

You have 30 days from delivery to request a return.

What can be returned

Items must be unused, unopened and in their original packaging.

Because we sell personal-care and household products, we can't accept returns on items that have been opened or used — laundry boosters, bath salts and foot soaks, soaps, balms, serums, candles, wax melts and fragrance oils. This is a hygiene and safety requirement, not a preference.

This never applies when the problem is ours. If an item arrives damaged, defective, or isn't what you ordered, we replace or refund it whether it has been opened or not.

How to start a return

Email info@southernfindsonline.com with your order number, and a photo if the item is damaged or wrong. We'll reply with return instructions and an address. Please don't send anything back before you hear from us — returns without prior authorisation can't be tracked or refunded.

Return shipping

You cover return shipping for change-of-mind returns. If the item is damaged, defective or incorrect, we cover it and send you a prepaid label.

Refunds

Once we've received and checked your return, we refund the original payment method within 5-10 business days. Your bank may take a few more days to show it. Original shipping charges aren't refunded unless the return is our error.